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Reviews & Reputation Audit

Your next 100 customers read your reviews before they ever taste your food.

One-time · full PDF report · free re-audit in 12 months

Not sure this is the right one? Take the free 3-min quiz →

What we'll uncover

Low review volume making one bad review disproportionately damaging
No response process. Silence reads as indifference
No post-visit review request system
Complaints handled ad hoc with no service recovery
Delivery ratings dragging down a strong dine-in reputation
Nobody monitoring what's being said weekly

What you get

🎯

Your score

Out of 100, across every part of this area

🔴

Ranked problems

Your biggest issues, ordered by what they cost you

🗺️

A 7/30/90-day plan

Exact steps, scripts and who does what

📄

A PDF report

Yours to keep, share, and act on

Example findings

11 reviews in 90 days for ~4,500 covers. Under 0.3% capture

Negative reviews unanswered for 3+ weeks

No service recovery playbook for staff

Who it's for

  • ✓Venues stuck below 4.3 stars and losing bookings they never see
  • ✓Operators who don't reply to reviews. Good or bad
  • ✓Businesses with great food but a trickle of new reviews

€49

one-time · results in minutes · free update after 12 months

Instant access · save and finish any time

Quick questions

Can reviews really be systematised without faking them?+

Yes. And the audit only recommends legitimate methods: QR cards, staff scripts at peak-satisfaction moments, post-visit messages, and fixing the experience issues that suppress ratings.

We have a few unfair reviews. Will this help?+

Yes. The plan covers response templates, platform dispute processes where applicable, and. Most importantly. Volume strategies that dilute outliers.

Which platforms does it cover?+

Google, TripAdvisor, booking platforms (e.g. OpenTable/TheFork/Booking.com) and delivery apps. You answer for those relevant to your business.

Done-for-you · Done-with-you

Rather we just fixed your reviews?

Buy the audit for the plan, or have our team do the work for you. Book a free call.

🤝 Done with you

  • What we do: build the systems alongside you and your team, then hand them over.
  • How long: typically 2–6 working sessions.
  • Best for: owners who want the capability to stay in-house.
  • Outcome: your team runs it confidently without us.

🚀 Done for you

  • What we do: execute the plan end to end — campaigns, systems, menu work, review engine.
  • How long: typically 4–12 weeks depending on scope.
  • Best for: owners who are flat out running the floor.
  • Outcome: the fixes get implemented while you run service.