Reviews & Reputation Audit
Your next 100 customers read your reviews before they ever taste your food.
This deep audit is included in HospiX OS · €349/mo per venue for your first 5 venues, then €299/mo for every venue after
What we'll uncover
See what your report looks like
Tap between the scorecard and the plan. Your real numbers come from your answers.
What this audit scores
Scores shown are an example. Your real breakdown comes from your answers.
What you get
Your score
Out of 100, across every part of this area
Ranked problems
Your biggest issues, ordered by what they cost you
A 7/30/90-day plan
Exact steps, scripts and who does what
A PDF report
Yours to keep, share, and act on
Example findings
11 reviews in 90 days for ~4,500 covers. Under 0.3% capture
Negative reviews unanswered for 3+ weeks
No service recovery playbook for staff
Who it's for
- ✓Venues stuck below 4.3 stars and losing bookings they never see
- ✓Operators who don't reply to reviews. Good or bad
- ✓Businesses with great food but a trickle of new reviews
This deep audit is part of HospiX OS
€349/mo per venue for your first 5 venues, then €299/mo for every venue after · all six deep audits, every tool and the full intelligence layer in one place
Quick questions
Can reviews really be systematised without faking them?+
Yes. And the audit only recommends legitimate methods: QR cards, staff scripts at peak-satisfaction moments, post-visit messages, and fixing the experience issues that suppress ratings.
We have a few unfair reviews. Will this help?+
Yes. The plan covers response templates, platform dispute processes where applicable and, most importantly, volume strategies that dilute the odd outlier.
Which platforms does it cover?+
Google, TripAdvisor, booking platforms (e.g. OpenTable/TheFork/Booking.com) and delivery apps. You answer for those relevant to your business.
Done-for-you · Done-with-you
Rather we just fixed your reviews?
Run the audit for the plan, or have our team do the work for you. Book a free call.
Done with you
- What we do: build the systems alongside you and your team, then hand them over.
- How long: typically 2–6 working sessions.
- Best for: owners who want the capability to stay in-house.
- Outcome: your team runs it confidently without us.
Done for you
- What we do: execute the plan end to end: campaigns, systems, menu work, review engine.
- How long: typically 4–12 weeks depending on scope.
- Best for: owners who are flat out running the floor.
- Outcome: the fixes get implemented while you run service.