Cancellation & Refund Policy

HospiX subscriptions

• HospiX products (HospiX DS, HospiX BR and HospiX OS) are billed monthly per venue and renew automatically. You can cancel any time from your account settings.
• New subscriptions are charged at the full plan price from the first month, with no introductory discount and no free period. Cancel any time and you keep access until the end of the current paid period.
• When you cancel, you keep access until the end of the current paid period. We do not charge you again after that.
• We generally do not provide partial refunds for the current month, as you retain access for the period you paid for. If you were charged in error or experienced a serious fault, contact us and we'll put it right.

Audits and one-time purchases

• The six deep audits are included in HospiX OS. They are part of your subscription rather than a separate purchase, so the subscription terms above apply to them.
• Some accounts hold a legacy one-time audit purchase from when audits were sold individually. We no longer sell audits that way. These legacy purchases are digital products that were delivered instantly, so they are generally non-refundable once the questionnaire has been started. If you hold one you have not yet started, contact us within 14 days for a refund.

Your statutory rights

Nothing here affects any statutory rights you have as a consumer, including any right to cancel digital services within a cooling-off period where applicable. Where those rights apply, they take precedence over this policy.

How to cancel or request a refund

Cancel from Account settings, or email emanportelliwork@gmail.com. We aim to respond within 2 working days.